Who are we 

The One Digital programme is a collaboration of five partner organisations who are delivering a Big Lottery Funded project(s). The programme is co-hosted by Age UK (registered charity number 1128267. Company number 6825798). And also by the Scottish Council for Voluntary Organisations (SCVO). SCVO is a Scottish Charitable Incorporated Organisation. Charity registered in Scotland SC003558. Our registered office is  Mansfield Traquair Centre, 15 Mansfield Place, Edinburgh, EH3 6BB.   

One Digital has no independent legal status and its privacy and data protection policies are the responsibility of SCVO who will work in cooperation with Age UK. 

One Digital project delivery is carried out by the following partners:  

Age UK (www.ageuk.org.uk, registered charity number 1128267. Company number 6825798. Registered address Tavis House, 1-6 Tavistock Square, London, WC1H 9NA). 

Citizens Online (www.citizensonline.org.uk, registered charity number 1087794 and SC039737 in Scotland. Registered address 1 Stratford Court, Stratford Road, Stroud, Gloucestershire, GL5 4AQ) 

Clarion Futures (part of Clarion Housing Group) (www.clarionhg.com/charitable-foundation. Charitable registered society number 28038R, Level 6, 6 More London Place, Tooley Street, London SE1 2DA) 

Digital Unite (www.digitalunite.com. Registered address 18 Hundred Acres Rd, Wickham, Fareham PO17 6JB) 

SCVO (www.scvo.org.uk, Scottish Charitable Incorporated Organisation. Charity registered in Scotland SC003558. Registered address Mansfield Traquair Centre, 15 Mansfield Place, Edinburgh, EH3 6BB) 

All One Digital partners have their own data and privacy policies which are available on their websites. 

One Digital partners share data and information between themselves.  The One Digital policy and privacy notices indicates when and why this happens.  When data is passed to a One Digital partner it will be stored and used in accordance with their data and privacy policies. 

This privacy notice tells you what data we collect and what we use it for. It covers how we deal with enquiries.

What information do we collect?

When you submit an enquiry to One Digital – by phone, by email or in person - your enquiry and contact details (including, but not limited to name, job title, organisation, email and telephone information and full details of the enquiry) will be recorded and stored.

How will we use the information?

One Digital will use this data to respond to your enquiry. We will also use it for reporting purposes - to monitor the level and nature of enquiries we receive.

We may pass this data to a One Digital partner (Age UK www.ageuk.org.ukCitizens Online (www.citizensonline.org.uk, Clarion Futures (part of Clarion Housing Group) www.clarionhg.com/charitable-foundation, Digital Unite www.digitalunite.com, SCVO www.scvo.org.uk) so they can respond to your enquiry. We will advise you if we are passing your enquiry to them.

We will not share your information with any other third parties unless you ask us to do so or we have asked for your consent in advance.

Your information will be anonymised for reporting purposes.

Your enquiry will be stored for three years and then deleted.

Your rights over your information

By law, you can ask us what information we hold about you, and you can ask us to correct it if it is inaccurate. You can also ask us to give you a copy of the information and to stop using your information.

How to contact us

You can write to us at the above address or contact us by email or phone at:  info@onedigitaluk.com or 0131 474 8000

Your right to complain

If you have a complaint about our use of your information, you can contact the Information Commissioner’s Office online at  ico.org.uk/make-a-complaint or by phone on 0303 123 1113.