Over the last two years the One Digital partnership has worked with a range of Digital Champions across different projects and local areas.  The learning from these projects has led us to focus on the variety of approaches to supporting digital participation using Digital Champion models of support.

Why work with Digital Champions?

  • Digital Champions approaches are proven, there is clear evidence that one to one, learner led support is effective in building confidence and skills
  • Digital Champions models are flexible
  • Digital Champions provide a range of different ways for organisations wanting to build digital participation to provide support


Before embarking on a project involving Digital Champions it's good to think about how you want to focus and build an effective project. The following questions are designed to help you do this:


  • Who will you be working with or supporting to develop their digital skills?
  • Who are the priority groups in your local communities, or who engage with your organisation, who need to develop Essential Digital Skills?
  • Who are the staff or volunteers in your organisation who can support you to make your project a success, and how will your embed your project in their activities?


  • Which Digital Champion model would work for your organisation?
  • Which method will you use to engage your Digital Champions and the wider organisation to support your project
  • Which partners will you need to work with to successfully develop your project, how will you define and publicise opportunities to get involved?


  • What are you aiming to achieve with your project and how will you measure this?
  • What criteria will you use to make a decision on what works best in your community or for your organisation?
  • Outputs and outcomes do you want to deliver?
  • What will be your delivery plan and timescales?
  • What role descriptions will you need to develop for your Digital Champions?
  • What resources – skills, experience, funds, will you need to set up your project?
  • What do you need to know about your learners and how to engage them?
  • What are the hooks that are likely to encourage your learners to become involved?
  • What are the risks for your project in general and for Digital Champions and learners?


  • How will you know where your learners are located and measure whether you are successfully reaching them?
  • How will you make contact with your learners? Will they come to you because of the service your organisation provides or will you need to go out and encourage them to become involved?
  • How will you capture the views of your potential learners on what might work best for them?
  • How will you work with your learners, are their particular barriers you need to consider such as language or literacy skills?
  • How will you provide training and support to your Digital Champions?
  • How will you measure the impact of your project?
  • How will you develop and improve your project?
  • How will you make your project sustainable longer term?

One Digital want to share and keep developing good practice in working with Digital Champions – how to set up a project and provide training and support.  Our Community of Practice is still developing and we welcome your feedback and comments on your own experiences.  If you would like to get in touch please contact us here.

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