Independent Programme Evaluation Reports

One Digital was a collaborative digital inclusion programme which ran from December 2015 to July 2020, recruiting and training Digital Champions and delivering projects to help people benefit from being online. The test and learn phase ran from December 2015 to December 2016, and the delivery phase ran from June 2017 to May 2020.

The One Digital programme was developed by Age UK, Citizens Online, Clarion Futures (part of Clarion Housing Group), Digital Unite and the Scottish Council of Voluntary Organisations (SCVO).  The One Digital programme and collaborative partnership was independently evaluated by Sara Dunn Associates, whose research reports are below.

Evaluation – phase one 2015-16

The ‘test and learn’ phase of One digital was designed to assess the suitability of using skilled and trained Digital Champions on a large scale to help people get online and develop their digital skills. The project was a huge success recruiting 1,179 Digital Champions and supporting over 11,000 individuals to improve their essential digital skills. Read the executive summary of the evaluation.
If you would like a copy of the full report please get in touch.


Evaluation – phase two 2017-2020

Case Study research on the embedded approach to working with Digital Champions

This first research report uses four diverse Case Studies to better understand what factors contribute to successful Digital Champion projects, and in particular what contributes to the ’embedding’ of essential digital skills support into an organisation’s service delivery. The participating Case Study partners were Age UK South Lakeland, Airdrie Citizens Advice Bureau, Brighton & Hove Library Service and Poplar Harca (a social housing provider).

Sara Dunn Associates - One Digital 2017-2020 Embedding digital inclusion throigh Digital Champion approaches: lessons learned.

Further evaluation research and reports by Sara Dunn Associates will be uploaded to this page at the end of the One Digital programme.