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• Learners often have multiple needs so learning support needs to be very tailored to each individual and provided one to one
• Delivering support to learners who are often isolated in their own home
• Developing learning materials in a range of accessible formats
• Building and maintaining learner confidence
• Ensuring sufficient resources are available to provide on-going learning support
• Capacity to provide support especially in rural areas
• Supporting volunteers with maintaining boundaries as the learner often has multiple issues and concerns which it would not be appropriate for them to be involved with
• Fear of technology change, especially for learners who use outdated versions of tech who may be concerned to change in case new tech is not so accessible

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Tailor recruitment of DCs
– Having Digital Champions with lived experience is good way to deliver a learning programme as they will have a better understanding of people’s needs 

Extra DC training
– Provide Digital Champions with high quality information on different disabilities and how they impact on using different technology
– Give Digital Champions information on different technical accessibility solutions
– Ensure Digital Champions have completed relevant training on Digital Champions Network
– Encourage Digital Champions to access advice, guides and training from specialist organisations such as RNIB (who have a helpline) and AbilityNet 
– Ensure Digital Champions understand the boundaries of their role & know how to signpost learners to other services

Partnership working
– Local partnerships are essential for delivering good quality, targeted support 

Investigate technology
– Assistive/smart technology is diverse with new apps & products coming out daily
– Smartspeaker tech can be useful in breaking down the barriers by providing voice-activated options 

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Resources

• Digital Champions Network – specific courses on accessibility
• AbilityNet – free resources & support to aid digital accessibility for disabled people
• How to choose a computer for your accessibility needs – guidelines from Ability Net
• Accessible apps, resources and reviews – by Diversity & Ability
• Inclusive and accessible communication animated video English Federation of Disability Sport
• Sight Advice FAQs – guides & resources to support the needs of people with visual impairments
• Family Fund Digital Skills Programme & online videos – to help families with disabled children to develop their digital skills
• RNIB technology resource hub – tips on accessible tech & resources to help you deliver digital support sessions for people with visual impairments
• Be My Eyes – a free app that connects visually impaired people with sighted volunteers for visual assistance through a live video call
• Digital Unite Technology Guides – hundreds of “how to” guides on various digital topics
• Learn My Way – free digital courses for learners and tutors
• Useful products & technology for staying independent

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Research, Reports and Publications

• Working with people with physical disabilities by AbilityNet and RNIB – presentation from our event about making digital accessible for everyone
• Blog post from Family Fund, sharing their learning on running a digital inclusion project supporting families caring for young people with disabilities
• Blog post by Citizens Online about top resources for understanding digital accessibility
• Article by BBC about how smart tech could transform disabled people’s lives
• Blog post by AbilityNet on the Top Assistive Tech of the Decade

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Many thanks to our partners AbilityNet and RNIB who contributed to developing the learning on this topic