New Case Study research on the embedded approach to working with Digital Champions

Published by Kate Gallant on

One Digital partners are launching Case Study research as part of the independent evaluation of the One Digital collaboration. The research uses four diverse case studies to better understand what factors contribute to successful Digital Champion projects, and in particular what contributes to the ’embedding’ of essential digital skills support into an organisation’s service delivery.

Case Study – Embedding digital inclusion through Digital Champion approaches

The participating case study partners were: Age UK South Lakeland, Airdrie Citizens Advice Bureau, Brighton & Hove Library Service and Poplar Harca (a social housing provider).

The conclusions focus on ‘what does embedded look like’ and discuss:

  • strategy
  • communications
  • community relationships
  • training and support
  • service transactions
  • assessment and referral
  • monitoring and evaluating.

The research was carried out by Sara Dunn Associates.


Our previous informal case studies on embedded Digital Champions are in our Knowledge Hub